Privacy Policy

This policy applies to the Nucleus360 website, direct business communications, demonstration requests, and related commercial interactions. For these activities, Nucleus360 determines how and why personal information is processed.

When Nucleus360 processes data within its platform on behalf of a customer, such as a broker, fund, bank, financial institution, or digital asset exchange, that customer ordinarily acts as the data controller and Nucleus360 acts as its processor or service provider. In those circumstances, the customer’s privacy notice and contractual instructions govern the processing.

Depending on how you interact with us, we may collect:

• Identity and contact information, including your name, mobile number, business email address, company name, job title, and location.
• Enquiry information, including messages, demonstration requirements, product interests, and correspondence.
• Commercial information, including organisation type, preferred modules, proposed integrations, and procurement details.
• Technical information, including IP address, browser type, device information, operating system, referring pages, timestamps, and website activity.
• Cookie and preference information, where cookies or similar technologies are enabled.
• Service and support information supplied by customers or authorised users when evaluating, configuring, or supporting the platform.

We collect information directly from you when you complete a form, request a demo, email us, meet our representatives, or enter into discussions with us. We may also collect limited technical data automatically through server logs, cookies, analytics tools, and similar technologies.

We may receive business contact information from your employer, authorised colleagues, referral partners, public professional sources, or service providers, where permitted by applicable law.

We may use personal information to:

• Respond to enquiries, arrange demonstrations, and communicate about Nucleus360.
• Assess business requirements and provide proposals, onboarding, implementation, support, or account management.
• Operate, secure, maintain, analyse, and improve our website and services.
• Manage commercial relationships, contracts, billing, compliance, and internal administration.
• Send relevant product or business communications where permitted, subject to your right to opt out.
• Detect misuse, prevent fraud, protect systems, enforce terms, and comply with legal or regulatory obligations.

Where applicable data protection law requires a legal basis, we rely on one or more of the following: your consent; steps taken at your request before entering into a contract; performance of a contract; compliance with a legal obligation; and our legitimate interests in operating, securing, improving, and promoting our business, provided those interests are not overridden by your rights.

We do not sell personal information. We may disclose information only as reasonably necessary to:

• Hosting, communications, analytics, security, professional advisory, payment, and other service providers acting under appropriate obligations.
• Affiliates, authorised personnel, implementation partners, and contractors who require access for legitimate business purposes.
• Regulators, courts, law-enforcement bodies, or other authorities where disclosure is required or legally permitted.
• A prospective buyer, investor, successor, or adviser in connection with a merger, restructuring, financing, or transfer of all or part of our business, subject to appropriate safeguards.

Nucleus360 operates and supports business relationships across multiple jurisdictions. Personal information may therefore be processed outside the country in which it was collected. Where required, we use recognised transfer mechanisms, contractual protections, access controls, and other safeguards designed to protect transferred information.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage enquiries and customer relationships, maintain security and business records, resolve disputes, and meet legal, tax, accounting, or regulatory requirements. Retention periods vary according to the type of information, the relationship, and applicable obligations.

We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, encryption where appropriate, logging, monitoring, secure development practices, backups, and personnel confidentiality obligations.

No transmission or storage method is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing; withdraw consent; and lodge a complaint with a competent data protection authority.

To exercise a right, email hello@nucleus360.co. We may need to verify your identity and may retain information where permitted or required by law. If your request concerns data controlled by a Nucleus360 customer, please contact that customer directly; we will assist them as required under our contractual obligations.

You may opt out of marketing communications at any time by using the unsubscribe method provided or by contacting us. We may still send non-promotional communications relating to an active enquiry, contract, service, security matter, or legal obligation.

Our use of cookies and similar technologies is explained in our Cookies Policy. Our website may link to third-party sites or services. Their privacy practices are governed by their own notices, and Nucleus360 is not responsible for their content or handling of personal information.

Our website and services are intended for businesses and professional users and are not directed to children. We do not knowingly collect personal information from children through this website.

We may update this policy to reflect changes in our services, legal requirements, or processing practices. The current version will be posted on this page with an updated effective date. Material changes may also be communicated through an appropriate additional notice.

For privacy questions, requests, or complaints, contact Nucleus360 at hello@nucleus360.co.

Operational locations: Singapore | Dubai | Cyprus.